Warranty

We manufacture high-quality products and we want to ensure your happiness! In the event of a manufacturing defect, we have the following warranties for our products:

Active Ice® Systems:

Polar Products Inc. warrants that its Active Ice® systems are free from defects in materials and workmanship under normal intended use. This warranty covers the reservoir for 12 months and the therapy pad for 6 months from the date of original purchase.

• Polar's obligation under this warranty is limited to the replacement or repair of any defective part(s) of the reservoir and/or therapy pad.

• If you encounter a problem with your Active Ice® System, please call our Customer Service Department at 800-763-8423 or email polar@polarproducts to inform us of the problem and obtain a Returned Goods Authorization number (RGA.)

• Polar’s Customer Service Department will determine the best way to fix the problem and advise you how to proceed.

• If product is to be returned, all returns are sent to: Polar Products, Inc. 3380 Cavalier Trail, Stow, OH 44224, ATTN: RGA#____. Please include your phone number and any relevant information. All warranty return postage will be paid by Polar.

CoolFlow® and CoolOR Systems:

Polar Products Inc. warrants that its CoolFlow® and CoolOR® systems are free from defects in materials and workmanship under normal intended use. This warranty covers the reservoir and cooling vest for 12 months from the date of original purchase.

• Polar's obligation under this warranty is limited to the replacement or repair of any defective part(s) of the reservoir and/or cooling vest.

• If you encounter a problem with your Cool Flow® or CoolOR® System, please call our Customer Service Department at 800-763-8423 or email polar@polarproducts to inform us of the problem and obtain a Returned Goods Authorization number (RGA.)

• Polar’s Customer Service Department will determine the best way to fix the problem and advise you how to proceed.

• If product is to be returned, all returns are sent to: Polar Products, Inc. 3380 Cavalier Trail, Stow, OH 44224, ATTN: RGA#____. Please include your phone number and any relevant information. All warranty return postage will be paid by Polar.

Kool Max®, Cool58® and Cool Comfort® Body Cooling Systems:

One year warranty against any defects in materials and/or workmanship. We will repair or replace, at Polar’s sole discretion, within that timeframe. Contact us at 800-763-8423 or email polar@polarproducts.com.

Soft Ice® Wraps & Packs:

One year warranty against any defects in materials and/or workmanship. We will repair or replace, at Polar’s sole discretion, within that timeframe. Contact us at 800-763-8423 or email polar@polarproducts.com.

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Warranty

We manufacture high-quality products and we want to ensure your happiness! In the event of a manufacturing defect, we have the following warranties for our products:

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