Product Reviews

For the product: Soft Ice® Neck & Head Wrap

Rate this product:  1  2  3  4  5 

"Works well"

on 10/23/2014 3:06:17 PM

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Details: Use this around my head for headaches.

Location: North Texas

Would you recommend this to a friend?: maybe

"Neck/Head Wrap"

on 7/29/2013 2:49:02 PM

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Details: This Neck/Head Wrap is great when you are outside or inside. It keeps you cool and comfortable. I bring it when I am sitting at the park and my Husband takes it outside when he is doing yard work. I recommend this to everyone.

Note from Polar: Hi Barbara, thank you for your feedback. We manufacture two types of packs: Soft Ice® hot/cold packs for therapy and Kool Max® cooling packs for body cooling. Although the Soft Ice® wrap you purchased is intended for cold therapy, not cooling the body, I am happy to hear that you are enjoying it! If you need packs for your wrap that will stay frozen longer for additional cooling relief, we offer a set of three 3" x 9" Kool Max® packsthat freeze solid and will also work with your neck wrap. (They are sold with the Kool Max® Neck Wrap that is designed for body cooling.) Thank you for your business!

Location: Beechhurst, NY

Would you recommend this to a friend?: Most definitely

"Ice neck wrap"

on 7/25/2013 6:35:11 PM

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Details: I am very disappointed in the the neck wrap. I am very intolerant of the heat & was very hopeful this would help. It was cold for only 1/2 hr, I will not recommend it to anyone.

Note from Polar: Hi Mary, thank you for your feedback. I think that there is some confusion with the product you ordered. We are the manufacturers of body cooling wraps as well as hot/cold therapy wraps. We make two types of packs: Soft Ice® hot/cold packs for therapy and Kool Max® cooling packs for body cooling. The Soft Ice® Neck Wrap you purchased is designed for cold therapy for pain relief, not body cooling. The packs stay soft and flexible for comfortable cold therapy for acute and chronic pain (ex: arthritis, migraines, etc.) Many doctors recommend that cold therapy sessions not last longer than a half hour. If you're looking for body cooling, you would be much happier with our Kool Max® Neck Wrap. The packs freeze solid for cooling relief up to two hours. Both wraps are the same; it is simply the packs which are different (Soft Ice® packs freeze soft; Kool Max® packs freeze solid). We would be happy to exchange your Soft Ice® packs for a set of three 3" x 9" Kool Max® packs for your neck wrap. If we can be of further assistance please contact us at 1-800-763-8423. Thank you for your business!

Location: massachutts

Would you recommend this to a friend?: NO

"Love this product."

on 1/25/2013 6:17:02 PM

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Details: I was given one of these by the MS society shortly after I was diagnosed. That was 11 years ago and I just reordered one . I use this a LOT but not around my neck, I use it around my head when I get to warm or when I have a bad headache.

Location: Woodstock il

Would you recommend this to a friend?: Absolutely

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Stow, Ohio 44224
Ph: 1.800.763.8423 • 330.253.9973
Fax: 330.253.4233
Hours: M-F 8:00 am - 5:00 pm EST
polar@polarproducts.com
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