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"Worth Every Penny"

on 5/9/2021 12:33:53 PM

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Details: Rotator Cuff surgery prompted me to by this product, and I am SO glad I did. The staff is SO nice. We were too late to get it from Amazon, but they shipped it promptly for free from their location. When we had a bit of trouble getting the ice water to flow well, they were very helpful on the phone, and taught us that if we wrapped the shoulder bladder too tightly around the shoulder, that would cause the water to not be able to flow as well. A very helpful hint!! (We had done cold-capping on me two years ago for cancer, and were used to wrapping tightly for maximum effect. Not in this case.). I love this company, and will likely have to use them again as I age for the different bladders (i.e. knee, etc.). THANK YOU, Polar Products, for making a tough experience much better!!

Location: Brentwood, TN

Would you recommend this to a friend?: YES!!

"Highly recommend this"

on 11/2/2020 9:02:29 AM

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Details: I absolutely love this ice chest pump system to help relieve pain from rotator cuff surgery. Little challenging installing the boot over my shoulder one handed. Definitely helps if you have someone to help you put it on. The velcro straps help hold it in place while it pumps ice cold water through the boot. Adjustable settings for time running, time off cycles. Soothing for pain relief. Warmth review questions is rather idiotic since your running ice cold water through it..... Ain't nothing warm about it! I love it! Highly recommend this to anyone recovering from surgery or even after rough day working out, at work etc.

Location: Michigan

Would you recommend this to a friend?: Yes!

"this is a great product"

on 8/4/2020 4:57:02 PM

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Details: I ordered the Active Ice Cold Therapy System a couple of weeks before my left rotator cuff surgery. Since this is Covid time I had to wait 2 months for my surgery so I was happy to get this to help with the pre surgical pain. It was and is a total relief. Sleeping with a torn rotator cuff is anything but easy. After I got the System, though, I was able to sleep through the night on only Tylenol while waiting for elective surgery to restart. I did have a small issue with connecting up the pad, it was a pretty tight fit. I called the company and wound up talking to the owner/designer. He said it should not be that way and shipped new connectors that were easy to replace. It was no issue that I had purchased through Amazon and not directly, I was still treated fantastically. In fact he asked which shoulder and when I told him left shoulder he offered that they had made a change to the design because they found for left shoulders the main strap needed to be reversible. He sent me that part as well free of charge and 2nd day and it was no issue to make the modification. It is now post-surgery and the device is my ever present helper, I also love that I can set the on off sequence by 10 minute increments to virtually anything I would want. 30 on 30 off is one of the recommendations on the web but I have typically used 10 on 10 off although I love that I can change it as pain either increases or decreases. 1 1/2 weeks after surgery I’m using more like 10 on and 20 off since the pain has begun to subside. Absolutely fantastic customer service, this is a great product and terrific company.

Location: Online Order

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