Product Reviews

Details: Easy to set up and use. The cooling pad really helps reduce post-surgical pain.

Location: Knee and shoulder

Would you recommend this to a friend?: Yes

Details: Excellent customer service. Old timer wasn't working correctly and agent was able to tell me how to by-pass it for water flow manually. Also ordered and had new one shipped quickly:)

Location: CO

Would you recommend this to a friend?: yes

Details: Game changer! I absolutely love this programable timer. I can sit in my chair and control the time and temperature that I want. I bought the Polar Active Ice 3 System for a past surgery and am now using it for another surgery. It was so easy to order the foot and ankle attachment. I'd lost the timer in the surgeries so I ordered a new one. My Polar Active Ice still works like a charm and is perfect!! This is a must have for any orthopedic surgery. Thank you!!

Location: North Carolina

Would you recommend this to a friend?: Yes!

Details: I needed a new power supply and controller after loaning my ice machine and it was returned without its cords. The replacement parts came quickly and I am grateful for the helpful operator who took my call and answered my questions. The new parts work perfectly.

Location: Seattle area

Would you recommend this to a friend?: Yes

Details: We've had our Polar Active Ice for about 3 years now. We bought this when our son had to have knee surgery in 2022. And now he just had another knee surgery. Our daughter is very involved with sports and will periodically need to ice some part of her body. Polar Active Ice has been such a game changer for us, it makes it SO SO easy to really ice the affected area as often as you want without dealing with dripping, melting ice in ziploc bags, etc. You can set it and forget it, it's great. Evidently we had the old version of the remote control with the used unit that we purchased from someone. The upgraded version of the remote is great as it allows us to set a cooling level that we couldn't do before. You might not think this matters much but it actually does. With our son's recent knee surgery the affected area was sensitive to ice, so being able to set the machine to a coolness level of 1 (versus 2, 3 or 4) was extremely helpful. Any household with kids or active adults should have one of these!

Location: Vista, CA

Would you recommend this to a friend?: YES

Details: The ice machine has been critical in my husband's recovery from total knee replacement, twice! When we needed a timer it arrived within days, not weeks. Thanks so much! We appreciate your company

Location: CA

Would you recommend this to a friend?: Yes

Details: This is just what I needed and it works great.

Location: Georgia

Would you recommend this to a friend?: Yes

Details: I had a total hip replacement & purchased the polar ice cooling system. I am so happy I did. I am 4 days postoperative and my pain was minimal. I am on a regimen of medications but the cooling sensation made everything better. I would highly recommend this product to everyone who has any type of joint replacement!

Location: Naples, Florida

Would you recommend this to a friend?: Yes

Details: I had a knee replaced 2 years ago and I LOVED the ice machine. I have told everyone about how it takes the pain away!!! I was up and walking in one week! This is my second knee I am having replace and I lost the timer - it was so easy to replace and the staff is great!!! and so is the ice machine :)

Location: Perkasie pa

Would you recommend this to a friend?: absolutly

Details: Fantastic service provided by the Polar Products team in assisting with replacing some electronics.

Location: Northern Virginia

Would you recommend this to a friend?: Yes

Details: What a life saver! Thank you!

Location: Texas

Would you recommend this to a friend?: Yes!

Details: My puppy chewed the cord to my ice machine and I was devastated. Having just had a total knee replacement, my ice machine is my best friend! I reached out to customer service and they were incredible! Sent me a link to the correct cord in a matter of minutes! My cord was here in 2 days! Top of the line company!

Location: Vero Beach, Florida

Would you recommend this to a friend?: Yes!

Details: Replacement timer works better than the one I purchased 3 years ago. New features are nice.

Location: Arizona

Would you recommend this to a friend?: Yes

Details:

Location: TX

Details: The digital timer works very well. It was ordered and delivered in a timely fashion. I do not like paying shipping charges. But that may come with the process

Location: South Carolina

Would you recommend this to a friend?: Yes