- Polar Products Inc

Our Customer Service Testimonials

"Many, many thanks for your kind generosity in my recent replacement order for ruptured ice packs for my Kool Max® vest (otherwise known as my Survival Suit!) I deeply appreciate this wonderful gesture, especially since having enough ice during this season is so crucial. It's totally heartwarming and inspiring to see a company who stands so solidly behind their products. Since I bought the vest a year ago I do make a point of mentioning it enthusiastically on the patient forums I visit, so hopefully this will or will have already generated more orders. :) Again, it is a treasure to find a product that is so well conceived and well made, and doubly so when the folks behind it offer such supreme customer service."

-Renée

A friend had told me [the Active Ice®] was the greatest thing since sliced bread so I ordered it just before surgery. However, when I came home from the hospital, I ended up with two of them. The hospital also gave me one. I contacted Polar Products, explained the situation and asked if one could be returned. Their customer service representative was cordial and extremely helpful. I'd recommend the product solely on the basis of great customer service, but having an extra one, I can also vouch for the fact that it's been a lifesaver. Highly recommended"

-Howard J. in Scottsdale, Arizona

Hello Jacob, I appreciate your swift and excellent customer service. I would not hesitate to reorder products from your company or recommend this unit to anyone who asked me about it. Thank you!"

-Carole

To Maureen in Customer Service - thank you so much for your help today. I have much more peace of mind now about traveling to the Caribbean."

-Kellie M

"...You have a great product and your customer service representatives are grade A+"

-Avigdor in Hendersonville, North Carolina

"Awesome products and great customer service!"

Shawn J. in Cleveland, Tennesse

you have very good customer service"

-David in North Carolina

"I got my new vest today and everything seems to be good. I just wanted to thank everyone that was involved with my original order and my return for the quick responses that I received. Your responses and the customer service that I received were exceptional. I will definitely recommend your company. Thank you all"

-Lois S. in Madison Heights, MI

Thank you! You Guys are great!"

-Kathy Battlecreek

"Wonderful service and product was great! After ordering on-line, company didn't have my specified color. However, they were nice enough to call, leave a msg asking if I would like the alternate color (which was fine). I wasn't home at the time. When I did call they had already shipped the vest in the available color, in order that I would receive it the next day. The girl said they figured if I wanted it overnighted, then it was probably urgent that I get it as quick as possible, which I did, as my daughter was having heat-related flare-up with her MS. I loved this personal service, and the fact that when I called a live person answered the phone, and gave personal service. How refreshing, and rare, is that!!! Thank you, Polar Products. "

-REVA, KY

I am grateful you took the time to help work my problem. I am going to pain doc for injections, chiropractor for traction and therapist for exercise options. Now you have given me a way for additional comfort. My thanks for you being diligent and going the extra mile"

-Jerry

Thank you so much for the packs and sleeves you sent along - it has made all the difference in the world! Summer temperatures have finally shown up, and the wrist packs have allowed me to spend some moments outside enjoying my kids. I'll be sure to pass along your company's info and positive reviews on your customer service to the other folks I've met online who have the same condition I do! Thanks"

-Kari, Manitoba

Nena in customer service was fabulous. She was very helpful and accommodating. She went above and beyond to help me with placing my order. Thank you"

-Michael FL

There are many sources to purchase cooling vests, the reason I selected you was the group photos. The photos show a family oriented company, I find these type business to be more customer focused."

-Tom W. in NC

Thanks for your help and strong customer support. I just recommended you to a friend who has a torn rotator cuff issue and may need surgery"

-Douglas in CT

Many thanks for the quick and positive response. I really appreciate your time. This is the best customer service experience I've had -- and I'll be sure to share word of Polar Products with friends and family"

-Paige

Nena was delightful and helpful when I ordered a cooling neck wrap for my husband to wear while playing a lion in an outdoor play in CA this summer"

-Susan in CA

I had a problem with the pump ... One phone call to Polar and I had a replacement Federal Expressed to me within 24 hours. You simply do not get that kind of service ordinarily"

-Michael L. in High Falls, New York

To the entire staff of Polar Products: After surviving a devastating car accident, which required me to have 3 knee surgeries, 3 shoulder surgeries, 1 left hand reconstruction surgery, 1 left hand bone fusion, and 1 abdominal surgery. My wife and the rest of my family were at wits end trying to keep up with all of the ice necessary to keep me iced down. We used zip lock bags, frozen bags of peas and everything in between to keep my body parts iced down. It was one of the most excruciating ordeals my family and I have ever been through. While in the hospital a nurse told me about an ice therapy machine that she said would help someone like myself who has had multiple surgeries. We started to investigate this so called ice therapy unit, and were extremely happy when we found what my family and I consider the industry leader for such a product. The name of this wonderful company is Polar Products, based out of Ohio. We went on their web site and found exactly what I needed. It was an Active Ice System that had a double bladder so I could ice down multiple body parts at the same time. I called them on the phone and spoke to one of their customer service representatives by the name of Kate who was so wonderful and extremely knowledgeable. She knew everything there was to know about all of their products. By the time she was done explaining how their product works, I was sold!!! I bought the double bladder unit and had it shipped 2nd day shipping. It was and still continues to be the best money I have spent. This product helped me not only physically but also mentally because of how great it works. This unit did everything they said it would do. This product saved my a**. I will forever be grateful to Bill, Kate, and the rest of the crew of Polar Products. They stand behind all of their products, and now I know why!!!!"

-Alfredo C. in Raleigh, North Carolina

Your company is great and thank for offering products that assist people like me when the weather gets warmer!"

-Melissa

I so appreciate the AMAZING customer service I experienced this morning during our conversation. Wow. I felt heard and taken care of and appreciate you going above and beyond to take care of our situation"

-Natasha in Rosedale, British Columbia

Jacob gave me excellent service today. He answered all my questions and solved my problems. I just want to thank Polar Products for hiring people like Jacob. And keep hiring those thise kind of people. Kidoos to you all. Jacob is my champion of the week!"

-Ira C. in Cumberland, MD

Thank you so much for the replacements, it means a lot to my husband and me. We love your products and they are the only ones we ever get. Thank you again"

-Amy

I just received my replacements. Thank you so much. You have excellent customer service!!!"

-Giovanna in Huntington Beach, California

Thanks for your customer support. You have a great product that is indispensable for post-surgery pain and swelling controle"

-Jim

Erin, YOU ARE FANTASTIC! Thanks so much I will be sure to wear it and give you my most honest feedback! It is rare you find a company with such a GREAT and TIMELY and PERSONAL customer service. Thank you so very very much for being so kind to me"

-Cynthia in New York

Jacob, thanks so much for your help. You do really great customer service which can't be said for many companies. :)"

-Laura

Jacob, we cannot thank you enough for overnighting the parts we needed! Our daughter is home sleeping after her meniscectomy and once she wakes up, we can get the Active Ice therapy unit in place for her so she can better deal with pain as the meds wear off. Again, thank you"

-Kim & Inlander

"Great job guys, shipping to Jamaica can be a real headache but you guys made things so awesome!! Thank you! And the ice packs are great."

-Keisha in Kingston, Jamaica

"Thanks for the help! Good thing that you are here to take care of my needs. And it came in fast! Kudos to you and your team!"

-Francis

"Thank you, Nena, for getting my additional items sent. Your service is exceptional!"

-Debbie in Orlando, FL

"I don't know who I spoke to on the phone that rushed my order to the warehouse for delivery tomorrow but you are awesome! My wife is so happy the machine will be here tomorrow. Thank you so much for great customer service."

-Steve via Facebook post

"Wow, Erin! Thank you so much for supporting our MS patients. You're the best!"

-Laura

"I want to give you my sincerest thanks and gratitude for all that you did getting the Polar AIS knee system to my son in California. My son’s package arrived early Saturday morning, exactly as you said it would. He had it on immediately and intermittently ever since. It brought him tremendous relief. I am overjoyed that you were able to get it there so efficiently. Your kindness and helpfulness are more than I could have asked for. We have been a fan of Polar Products for years. Thank you again!"

-L. D. in Alabama

"You are a wonderful company, both products AND people. Thank you so much! Much gratitude for your understanding and personal service. So appreciated. It makes all the difference. "

-Erica, USA

"Thank you Nena, the Polar attention to details and timely customer response is like none I have recently experienced."

-Frank B, Atlanta Georgia

"I am so happy as I have already received my ice packs! Wow! So fast! Thank you!!"

-Denise in MI

"Thank you so much for your help! You guys have wonderful customer service, the best I have ever experienced! ☺"

-Jill in MI

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