Polar Products Inc. warrants that this product is free from defects in workmanship, materials and fitness for use for 6 months from initial purchase under normal use for which it was intended. Polar's obligation under this warranty is limited to the replacement or repair of any defective part(s) of this product. If you have a problem with your CoolOR® System, please call our Customer Service at 1-800-763-8423 to obtain a Returned Goods Authorization number (RGA#).Please note: health regulations prohibit us from accepting returns on used cold therapy systems unless there is a problem with its operation (as covered by the warranty.) If the unit is within its 6 month warranty period, it will be repaired or replaced with a new unit at no charge. Unused systems may be returned with a 15% disassembly, inspection and restocking fee. This ensures that all systems we ship are new and unused.
We are here to answer your questions! Send us a message and we will get right back to you. To speak with Customer Service, please call us at 1.800.763.8423.
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