FSA & HSA Approved
The following must be read before purchasing the Active Ice® 3.0 Cold Therapy System.
I am currently under the treatment of a physician who has prescribed or recommended a water-circulating cold therapy system, such as the Polar Active Ice® System. I agree to read and use this product in accordance with all instructions, warnings and cautions in the Active Ice® Instruction Manual and/or the instructions given to me by my treating physician. Cryotherapy should not be used by persons with Raynauds, Diabetes or other vasospastic disease, cold hypersensitivity, or compromised local circulation. Always consult with your healthcare provider. I acknowledge that I will assume all responsibility for the use/misuse of this cold therapy product. I will contact my physician immediately in the case of any untoward reactions caused by use of this system. I will contact my physician immediately in the case of any negative reactions caused by use of this system. I will not use this system if I am Diabetic or suffer from poor circulation or neuropathic (nerve) disorders.
"It is now post-surgery and the device is my ever-present helper, I also love that I can set the on off sequence by 10-minute increments to virtually anything I would want. 30 on 30 off is one of the recommendations on the web but I have typically used 10 on 10 off although I love that I can change it as pain either increases or decreases. 1 1/2 weeks after surgery I'm using more like 10 on and 20 off since the pain has begun to subside. Absolutely fantastic customer service, this is a great product and terrific company" - Bill in Arizona
Optional Accessories for the Active Ice® 3.0 Cold Therapy System
"nice and cold"
jackie williams on 2/20/2024 12:59:22 PM
Details: The cold therapy was great after surgery, but it's somewhat heavy on a tender shoulder, and the location of the water hose means gravity tugs on it and puts pressure on the injury if worn as photos of product show. Suggestion for users of this product: get some 2 velcro and cut it into 6 pieces and use that to manipulate the shape of the pad to fit your body. the straps that come with it are ok, but way too long.
Would you recommend this to a friend?: yes
"Rotator cuff rehab"
Mike O'Malley on 2/4/2024 2:52:22 PM
Details: I purchased the Polar Active Ice 3.0 Cold Therapy Ice Machine System after I had surgery for rotator cuff tendon repair and a bicep tear repair. This product worked great for my rehab and we will use it for my wife's future knee surgery.
Mr Ed on 2/3/2024 6:50:50 PM
Details: Did my homework and research on these machines, Polar definitely Number 1. My only slight problem with the shoulder piece was the fact that my wife has to wear the immobilizer sling for six weeks. Could not get the pad over or through the sling placement. We have it placed over, on top of her surgery. It really does the job, just couldn’t strap it. Again, the timer feature and fact that I’m using the frozen water bottles in place of loose ice is great! Thank you again, please include a picture w... More details
Location: Schenectady, NY
Would you recommend this to a friend?: YES!
"Just what the Dr ordered"
Malcolm Bruce MacEwan on 1/5/2024 1:25:00 PM
Details: My doctor recommended icing my shoulder after rotator cuff surgery, and this device was great. I like the fact that you can set a timer for on and off as well as the coldness level.
Would you recommend this to a friend?: Yes
"Perfect Cold Therapy"
Kathleen Upton on 11/21/2023 2:42:38 PM
Details: I was going to rent a cold therapy machine from my doctor's office, but I inquired about the product and found that it had an auto shutoff after 20 minutes. I researched other products and found that Polar has the only programmable cold therapy machine, and it is made in the USA. I am able to program exactly what I need 120 minutes on, 30 minutes off. I was a little worried about using the machine because I do not like ice treatments. This is very different from an ice pack. Ice water is continu... More details
Location: Charlotte, NC
Mark Landmann on 8/9/2023 12:37:49 PM
Details: Unit works great. frozen water bottles a must - you get about 6 hrs using six bottles. I bought the extra extension tube - another must - provides a bit more mobility getting up. motor is noisy, so get a blanket and throw it over the cooler. also put the cooler on the kitchen floor matt with a towel to help dampen the sound and protect wood floor.
"9 Qt Shoulder kit"
Henry Politano on 2/1/2023 7:57:34 AM
Details: The cooler and shoulder pad work great. I love the fact that I can use frozen water bottles instead of ice cubes.
Would you recommend this to a friend?: No
Lou Giovannetti on 1/16/2023 9:57:37 AM
My wife had a shoulder replacement and I purchased this
device to help her heal and make her more comfortable through the recovery. She
loves it and it has helped her. I also have a bad back and I put this on my
lower back and it helped bring down the inflammation.
Location: New York
Would you recommend this to a friend?: YES
"Great for cold therapy"
David Ott on 11/20/2022 4:32:10 PM
Details: I used this to recover from rotator cuff repair surgery which I was told is a very painful journey. My orthopedic surgeon strongly recommended purchasing one. I had previously used an older model for my knee arthroscopy which was OK, but the 3.0 model with the shoulder cooling pad was much improved with a timed cycle controller, larger ice capacity, and quieter pump. I used it for a month solidly and was able to manage my pain level to a low level with cycling ice therapy and an acetaminophen/ib... More details
Would you recommend this to a friend?: Yes and I do.
"Better than frozen peas!"
Eugene Robinson on 10/6/2022 4:58:39 PM
Details: This was a really ingenious idea that works so much better than a bag of frozen peas. In the first place, it is important to manage the time being chilled and time to give it a rest. This unit did all that for me while I lay blissfully in a medicated state. I believe the real key to its effectiveness are the well designed pads that the chilled water flows through. Clean and easy to use!
Would you recommend this to a friend?: Yes!
Tom Diller on 8/30/2022 9:45:59 PM
Details: Fast shipping less than a week. I wish the strap was 48 inch long not just 44 inch. I bought the 10 inch extension to help. This is not the best. It's not very wide like 3/4 the width of the other strap and the velcro needs to be flipped on one end to attach to the longer strap. Also wish the cooling pads had more padded edges, they kinda dig into you. Other than that it's a quality product and I recommend getting one if you are needing a cooling system.
"Great cooling machine"
Craig Kohanski on 8/22/2022 11:58:33 AM
Details: It is super, only have to exchange the frozen bottles twice a day. I use it every few hours after my shoulder exercise. Just one recommendation, if you are wearing a sling, take it off to put the shoulder pad on. Maybe also the Velcro strap on the arm would work better if it were loose on the front (attach it from the back to the front.) it might be the same for the underarm strap also. The shoulder strap is as it should be. It can be a little difficult to get strapped in using one hand but it i... More details
Location: Warwick, RI
Would you recommend this to a friend?: Absolutely, I have already
Shannon Matthews on 8/8/2022 3:03:34 PM
Details: So, I ordered this direct from company website with little time to spare. Ordered Wednesday evening and received in Milwaukee on Friday. My shoulder surgery was Wednesday the next week. I cannot say enough good things about this. I was able to strap it on myself, despite doing it left-handed since my right hand is dominant. It's very quiet and chills down super-fast. My literal only complaint is that a 5lb bag of ice does not last for 8 hours, even on lowest setting of 1. It goes about 5.5 hours... More details
Location: Milwaukee, Wisconsin
Would you recommend this to a friend?: Yup
Michael Arnold on 7/29/2022 8:24:31 PM
Details: Bought unit before rotator cuff surgery, used immediately being careful to watch temperature on my shoulder. Helped reduce swelling and pain.
Don Barnes on 5/31/2022 2:21:30 PM
Details: This Cold Therapy System got me through my post-op shoulder surgery. I ended up using one frozen 16.9 ounce bottle each session because 6 bottles were too cold. Even then, I had to place a towel under the pad. I am so glad I had this though and plan on ordering the alternate pads for knee, hand, etc.
Location: New Mexico
Would you recommend this to a friend?: Highly recommended
Judith Young on 4/20/2022 2:59:35 PM
Details: This has been a lifesaver for icing my shoulder after rotator cuff surgery. No messy ice bags to contend with and more consistent therapy.
Would you recommend this to a friend?: Definitely without reservation
"A blessing and a godsend"
Kelly F. on 3/7/2022 10:01:44 AM
Details: I bought this for my husband's upcoming surgery. He isn't a fan of pills and pain medication. This was a blessing and a godsend to aid in his pain management and recovery. Made my life much easier and bearable. I just wish I knew about this about 15 years ago when I ruptured my Achille's tendon.
Would you recommend this to a friend?: Definitely
Mary Anne Milano on 1/21/2022 12:58:06 PM
Details: By having the flexibility with the timer, I was able to rest in comfort after surgery. I believe that it helped immensely with swelling and pain relief. I felt the effects of being able to relax.
Bernadette Barela on 1/16/2022 3:37:32 PM
Details: The Active Ice 3.0 with Digital Timer was a total success in helping my mother's shoulder replacement post-surgery pain. She was plugged into this unit for the first 10 days and we used 5 frozen water bottles and changed them out approx., every 8-10 hours. Caution: the unit is heavy to carry when full from kitchen to bedroom to living room. The digital timer is a GREAT feature that helps patient caregivers!
Location: Flagstaff, AZ
Would you recommend this to a friend?: Definitely!
"Love this machine!"
Jean B. on 12/29/2021 11:54:59 AM
Details: This system made all the difference in terms of pain. It’s been a godsend, and you got it here so fast which was wonderful. We had it exactly when we needed it and has really made life so much more comfortable post-surgery. I can’t stress enough what a great product it has been.
Bernadette Barela on 12/28/2021 3:34:05 PM
Details: Digital timer is a godsend! Thank you very much feature! You’re the only company I found that has it. It’s a great product, and the doctor was very pleased with the healing process.
Would you recommend this to a friend?: Absolutely
"A must tool for recovery"
Adrianne Pedlikin on 11/22/2021 9:53:08 AM
Details: Post rotator cuff surgery the Active Ice has been a god send to help my recovery. It’s easy to use and offers immediate relief. I can’t imagine doing rehab without it either.
"Active Ice machine is a life saver"
Michael Boccio on 11/16/2021 9:05:12 AM
Details: I recently had rotator cuff surgery and the doctor prescribed a professional cold compression therapy machine. Unfortunately, the insurance company would only pay for a 1-month rental ($600 per month). I purchased the 9qt Active Ice 3.0 cold therapy system and it was an absolute life saver to manage my pain which was and is severe. I took a chance and purchased this machine and to my surprise works every bit as good as the $3500 professional unit. Although it does not provide compression, the co... More details
"Excellent pain relief"
Michael Sergi on 11/9/2021 3:08:28 PM
Details: I love this product! Being able to set the timer and having cold therapy throughout the night without having to get up was fantastic. Such an improvement over having to get up to replace an ice pack every hour or 2. The only downside for me was the difficulty of mobility once it was in place. Because I had rotator cuff surgery and could only use one arm, I could not attach the shoulder pad by myself and needed help. So, if I needed to get up in the middle of the night rather than late un-strappi... More details
Terry Evans on 10/1/2021 10:26:36 PM
Details: Love it!! Really helps with the pain after surgery!! Highly recommend!!!
Rhonda Smith on 9/21/2021 2:07:49 PM
Details: I bought this right after my shoulder surgery and so glad I did. We fill it with water and put frozen water bottles in and it makes some awesome cold-water flow through! It cools evenly and I believe helped my healing speed up. My MIL had knee surgery a week after I had my shoulder surgery, so we took one to her. She is in LOVE! After using it one full day, did even better in therapy and her pain is so much less! Thank you!
"Really helped my son"
Jaydeep Chatterjee on 8/18/2021 12:32:51 AM
Details: My 19-year-old son, a college football player, busted up both this shoulders at practice and tore his labrum. He went through surgery on his first shoulder and will need to go through surgery on his second one once he has time to recover. The Doctor suggested to rent an ice machine to help with pain management after his surgery. We researched and found Polar Products. I have to say, the product works as designed and works very well at that! No leaks, no issues, timer works perfectly. We use froz... More details
Location: San Francisco Bay Area, CA
Pat on 7/28/2021 12:15:19 PM
Details: It is easy to travel with, and when you’re at home, you can even use it as a stool! Thanks for inventing this awesome little lifesaver.
Ann on 7/27/2021 9:26:02 AM
Details: I can't say enough good things about this. I had rotator cuff surgery, and everyone was warning me about the pain, but with this machine I didn't even need pain meds. I only took it the first day because everyone told me to, but I hardly had any pain at all thanks to your product.
Donna O'Neill on 7/6/2021 7:18:35 PM
Details: I had shoulder surgery and was advised by a friend to get some kind of ice machine. My ins. would not pay for this. I shopped around and decided on the Active Ice 3.0 because of its ease of use. It saved me from so much pain it is incredible. I never needed prescription pain meds because of this machine. I was uncomfortable but nothing that was too bad. Hospital and Dr. pleased I did not need narcotics for pain relief. It is so easy with the water bottles to freeze and replace. Can't say enough ... More details
Location: Medfield, MA
Would you recommend this to a friend?: Yes, Yes, Yes!
Walter on 6/7/2021 4:29:47 PM
Details: We have been so thrilled with this machine, the ease of use, the dependability, and everything about it. We’ve recommended it to several people who are having surgery. We love everything about it!
Location: Rhode Island
"Polar AIS3.0 Shoulder System"
Pamela M. on 5/26/2021 4:47:57 PM
Details: My husband has been using the Polar AIS3.0 shoulder system for post-surgical cryotherapy since his rotator cuff surgery. The unit works great but the tubing on the shoulder is a bit short for him to connect/disconnect himself in the front of his body. The 12” extension is perfect! It is so helpful and my husband is able to operate the unit independently. I would not hesitate to recommend this device or your company!
"Top notch components"
Paul Hartz on 1/2/2021 3:16:43 PM
Details: After having total shoulder replacement and dealing with ice bags, etc. I took the advice of co-workers and invested in one of these machines. My wife who was handling the ice bags said nothing could be simpler than putting the six frozen water bottles in the cooler along with the prescriber amount of water. I did my research and I liked the option of an on/off switch and temperature control (actually alters pump flow rate which does indirectly affect temperature. Both features have been useful.... More details
Location: Stilwell, KS
"Highly recommend this"
Cindy on 11/2/2020 9:03:34 AM
Details: I absolutely love this ice chest pump system to help relieve pain from rotator cuff surgery. Little challenging installing the boot over my shoulder one handed. Definitely helps if you have someone to help you put it on. The velcro straps help hold it in place while it pumps ice cold water through the boot. Adjustable settings for time running, time off cycles. Soothing for pain relief. Warmth review questions is rather idiotic since your running ice cold water through it..... Ain't nothing warm... More details
"this is a great product"
Bill on 8/4/2020 4:56:15 PM
Details: I ordered the Active Ice Cold Therapy System a couple of weeks before my left rotator cuff surgery. Since this is Covid time I had to wait 2 months for my surgery so I was happy to get this to help with the pre surgical pain. It was and is a total relief. Sleeping with a torn rotator cuff is anything but easy. After I got the System, though, I was able to sleep through the night on only Tylenol while waiting for elective surgery to restart. I did have a small issue with connecting up the pad, it... More details
Location: Online Order
"It's a great device"
Gary E., on 4/20/2020 9:21:46 AM
Details: It's a great device - my wife just had total knee replacement - and it is much easier than packing ice bags around her knee!
Location: Stanwood Washington
"I love this system!"
Todd on 2/7/2020 1:05:23 PM
Details: I had my surgery yesterday, put my system on as soon as I got home. Got in my bed with the bladder attached to my shoulder and it worked amazing all night long! I love this system!
Would you recommend this to a friend?: Of Course!
Hugh on 2/5/2020 11:08:23 AM
Details: It’s [AIS 9 Quart Shoulder System] the best thing I ever had. That pump works great. It’s just awesome
"A true believer"
Bruce on 1/30/2020 5:19:20 PM
Details: Good morning, I recently purchased your Active Ice Cold Therapy System in advance of surgery performed on my right shoulder. My surgeon turned me on to the cold therapy idea when he provided a brochure for another unit that I could rent for $300 for two weeks from another company following my surgery. He indicated he had no financial interest in that product, but he highly recommended it to his patients to reduce pain and swelling post-surgery. I must tell you, your product is working amazingly ... More details
"ice therapy system"
David Steigerwald on 11/19/2019 6:01:27 PM
"It does a much better job for pain relief"
Charles on 5/20/2019 11:20:34 AM
Details: Purchased a Polar Active Ice Cooler and have used it during recovery from 3 different shoulder surgeries since October 2017. It does a much better job for pain relief than leaking bags of ice cubes. Whenever I see a person in public with their arm in a sling due to a rotator cuff injury, I recommend the Polar Active Ice machine to them. One thing I do is to fill empty plastic water bottles about 3/4’s full with water and place in freezer. 2 or 3 frozen water bottles will keep the water cold for ... More details
Location: Fargo N.D
"It's a Lifesaver"
J.D on 4/10/2019 11:34:10 AM
Details: We have been using your Active Therapy System after my wife’s shoulder surgery and it is a lifesaver. Donna just started her 6th week after surgery and is doing well thanks to your product. We’re also went on a 6 hour drive in the car. The inexpensive power take off adapter for the car worked great and she was able to use the unit while we were traveling. This therapy unit is fantastic.
Location: Litchfield Park, AZ.
"You guys rock!"
Debbie on 9/6/2018 9:40:15 AM
Details: Using Polar Products for the past 5 years has made my life much more productive. Without agonizing pain, in my hips, knees, and shoulder, it has given me so much relief that I can easily work and live my life more fully as I grow older. Thank you Polar Products and staff for the Active Ice Shoulder Therapy System with knee, ankle, and elbow compression wraps, Soft Ice Shoulder Wrap, and Microwavable Hot and Cold Pack!! YOU GUYS ROCK!!!
"I love it"
Rich on 8/16/2018 9:05:36 AM
Details: I love it. The new digital timer is great. Best of all, the flow through the bladder is 10 times better than that of my Kodiak unit. Nicer bladder pad too.
S.R. on 8/16/2018 8:37:41 AM
Details: This machine is a godsend! Using it I don''t have to take nearly as many drugs anymore.
Jon on 2/13/2018 7:24:13 PM
Details: This product works as advertised and is better than ice packs because the cooling element forms to the shape of your shoulder.
Location: Spokane, WA
"Ice pack for shoulder surgery"
Ralph on 12/7/2017 3:10:05 PM
Details: My wife tried others, but this was the best. Easy to use.
We are here to answer your questions! Send us a message and we will get right back to you. To speak with Customer Service, please call us at 1.800.763.8423.
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