Please be aware that we are a small company and we are not able to bill insurance companies. You should contact your provider prior to placing your order to see if they will allow you to submit a claim for reimbursement.


We receive a lot of questions about whether or not insurance companies and Medicare/Medicaid will cover cooling garments. The answer varies by provider and plan, so we encourage you to contact your provider. Occasionally we hear that insurance companies will cover the cost of a vest once you have met your deductible, so it is worth the inquiry.

Here is some helpful information:


We encourage you to contact your insurance company to see if they will allow you to submit a claim for reimbursement for our Active Ice® System

Here is some helpful information:
  • When you purchase an Active Ice® System or accessory directly from us, please request a priced receipt, which we will be happy to include with your package.
  • We do not need a prescription from your doctor, but it may be required by your insurance company. 
  • The HCPCS Code for circulating water therapy systems is E0236.
Thank you for your interest in our products, and please let us know if we can be of any further assistance. You can purchase our products online or call our customer service at 1.800.763.8423, 8 a.m. - 5 p.m. EST, Monday - Friday.

While all care has been taken to ensure information is accurate, all information on this website is only intended as a guide. Because every person's situation is unique, and because the services are different in every state, it is important to consult a professional to obtain advice that relates to your particular circumstances.

Let's Talk.

3380 Cavalier Trail
Stow, Ohio 44224
Ph: 1.800.763.8423 • 330.253.9973
Fax: 330.253.4233
Hours: M-F 8:00 am - 5:00 pm EST
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