-William S Graessle, President, Polar Products Inc.
"This unit has been my life-saver this weekend along with drugs! . . . I did not realize there was a timer, a very important factor for healing. I am a nurse and we see many patients who have self-inflicted nerve damage due to constant icing of an extremity. This, too, has been a life-saver. Thank you for a very fine product. Linda, R.N. Leadville, CO
I am currently under the treatment of a physician who has prescribed this Polar Active Ice 2.0® System. I agree to read and use this product in accordance with all instructions, warnings and cautions in the AIS Operation Manual and/or the instructions given to me by my treating physician
I will contact my physician immediately in the case of any negative reactions caused by use of this unit. I will not use this unit if I am Diabetic or suffer from poor circulation or neuropathic (nerve) disorders.
Due to health and hygiene regulations, all "cold therapy" products and parts are non-returnable
Active Ice 2.0® System Warranty:
Polar Products Inc. warrants that this product is free from defects in workmanship, materials and fitness for use for 6 months from initial purchase under normal use for which it was intended. Polar's obligation under this warranty is limited to the replacement or repair of any defective part(s) of this product. If you have a problem with your Active Ice 2.0® System, please call our Customer Service at 1-800-763-8423 to obtain a Returned Goods Authorization number (RGA#).
Please note: health regulations prohibit us from accepting returns on used cold therapy systems unless there is a problem with its operation (as covered by the warranty.) If the unit is within its 180 day warranty period, it will be repaired or replaced with a new unit at no charge. Unused systems may be returned with a 15% disassembly, inspection and restocking fee. This ensures that all systems we ship are new and unused.
We are here to answer your questions! Send us a message and we will get right back to you. To speak with Customer Service, please call us at 1.800.763.8423.
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